Privacy policy

Services Policy

Services Policy

Wr-cleaner is the business for provide cleaning service in Australia under name NSW House Cleaning (A.B.N.  83401175679) . We are operate an online platform at  www.wr-cleaner.com  (the “Website”) through which customers (“Users“) can book for the provision of cleaning services (“Cleaning Services“), by submitting a booking request. Then matches the most suitable business from its database of businesses to the Booking Request.

The Business is for provide cleaning services in Australia only.

We are the third party facilitator of the contracts between the User and the Business. We did not offer the cleaning services by myself.

 Accordingly, Wr-cleaner can receive and confirm Users’ requests for cleaning services, issue invoices on behalf of the business and pass on payments to the business.

Access to and use of the Website is subject to the terms and conditions outlined in this agreement (the “Terms”)

 

1. Definitions and Interpretation

 In these Terms, unless the context otherwise requires:

“Booking” means the booking made by you on the Website for the provision of cleaning services;

“Booking System” means the online system which enables you to make a booking;

“Cleaning Fee” means the fee (inclusive of goods and service tax, if applicable) for the Domestic services charged on an hourly basis or flat price, as advised by Wr-cleaner from time to time;

“Intellectual Property Rights” means all present and future rights anywhere in the world in relation to copyright, trademarks, designs, patents or other proprietary rights, or any rights to registration of such rights whether existing before or after your access to the website;

“Payment Amount” means the amount that you are required to pay for the cleaning services under your Booking

“Site Content” means all material, content and information made available on the website including but not limited to written text, graphics, images, photographs, logos, trademarks, audio material, video material and any other forms of expression;

“you”, “your” means you as the user of the Website.

2. Terms and Conditions

2.1.   Access to and use of this website is governed by these terms.

2.2.   Wr-cleaner periodically reviews the terms and reserves the right to change the terms, without any notice to you.

By updating this document, You should review this document as available on the website.

Regularly as any changes to the terms take immediate effect from the date of the publication on this document.

Your continued use of the website after any such changes are made will be deemed to constitute your acceptance of those changes.

2.3. You acknowledge that any hyperlinks or other redirection tools taking you to other operated by third parties that appear on the website (“Third Party Sites”) are not controlled by Wr-cleaner and do not form part of the website. You agree that you will not hold Wr-cleaner liable or in any way accountable for anything that occurs on any third party site.

3. Acceptance

3.1.   In order to use this website and make a booking, you must first agree to the Terms.

3.2.  You accept the terms by:

               (a)  creating a User Profile; and

               (b)  clicking to accept/agree to the terms.

3.3.  Notwithstanding clause 3.2, you may not accept the terms or access the website if:

               (a)  you are not of legal age to form a binding contract with Wr-cleaner ; or

               (b)  you are a person barred from entering into contracts under legislation,

      in which case, you must immediately leave the website.

3.4.    By accepting the terms, you agree that this is clear and unequivocal proof that the terms are not unconscionable, that there is no unfair bargaining power or position, that there is no duress, and that you have carefully read and understood the terms.

3.5.    If you do not understand any part of the terms you should seek independent legal advice.

4. User Profile

4.1.  You will be required to register your personal information, including your name, address, phone number and payment details on the website in order to make a booking (“User Profile”).

4.2.  You will be issued with a username and password which are linked to your User Profile. The username and password are personal to you and are not transferable. You are responsible for all information posted on or transmitted via the Booking System by anyone using your username and password and any payments due for the cleaning services acquired through the booking system by anyone using your username and password. You should notify us of any breach of security of your username and password immediately.

4.3.  Wr-cleaner may delete or block User Profiles at its own discretion. Blocked users are prohibited from setting up a new User Profile.

5. Booking System

5.1.  To make a booking, you must login to your user profile and use the booking system to request a booking. There is a minimum two hours duration for hourly bookings and a minimum of one bedroom for flat priced bookings. You will receive a booking request confirmation receipt from Wr-cleaner after submitting your booking request.

5.2.   Wr-cleaner will then make your contact details, location, requested time and the scope of the cleaning service available to their business network. An available business will then confirm their acceptance of the booking.

5.3.  You are able to select a preferred business. Wr-cleaner will take your preference into account when facilitating the cleaning service, however a specific business cannot be guaranteed and will depend on the business’s availability.

5.4.  When a booking is confirmed by a business, will issue you with an acceptance email or message. Wr-cleaner will not in anyway, be involved in the Cleaning Agreement between you and the business, aside from processing the payment amount on behalf of the business and providing you with an invoice in accordance with clause 6.4.

5.5.  If the requested booking cannot be facilitated, Wr-cleaner will arrange an alternative time for the cleaning service with you and a business.

5.6.  You are not permitted to engage the domestic services of a business other than through the booking system on the website.

5.7.  The Booking System is provided on the website to enable you to make legitimate bookings and to make payments for those bookings, and for no other purposes.

5.8.  You confirm that you are at least 18 years of age and possess the legal authority to use the booking system in accordance with these terms. You also agree that all information supplied by you in using the website and the booking system will be true and accurate at all times.

5.9.  Any speculative, false or fraudulent booking is prohibited. You agree that the booking system will only be used to make legitimate bookings for you or another person for whom you are legally authorised to act. You acknowledge that abuse of the booking system may result in you being denied access to the booking system.

5.10.  Wr-cleaner has the right at any time to add, change or withdraw functions available on the Website at its own discretion.

6. Payment

6.1.     You agree that at the time of Booking, your payment details will be transferred to Wr-cleaner’s secure payment gateway. We did not accept paying by cash, EFT or cheque.

6.2.  Upon the successful completion of your cleaning service, you agree to the automatic debit of the Payment Amount to your nominated payment method. You must ensure that sufficient funds are available for debit at that time. Fees and charges relating to insufficient funds at time of debit will be passed onto you.

6.3.   On receipt of the Payment Amount, Wr-cleaner will hold the payment amount on behalf of the business until such time as they are remitted to the Business, refunded to you (if you are entitled to a refund) or transferred to Wr-cleaner in payment of our fees and charges. No interest will be payable by Wr-cleaner to you or the Business on amounts held by Wr-cleaner.

6.4  Wr-cleaner , on behalf and in the name of the business, will issue you with an invoice.

7. Changes and Cancellations

7.1.   You can cancel or amend a booking on the website, free of charge, up to 24 hours before the cleaning service is scheduled to begin.

7.2.  If you cancel or amend a booking within 24 hours before the cleaning service is scheduled to begin, you will have to pay cancellation costs $ 40 for cleaning Fee.

7.3.  You cannot amend or cancel a booking during the performance of the services.

7.4.   If the Business is unable to fulfil a confirmed booking (in full or part), we will attempt to find you a replacement business. If we cannot find you an alternative business, we will reschedule your booking to a new time which suits you. If we cannot find a suitable time for you, you may cancel the booking at no charge.

8. Cleaning  Services

8.1.   Wr-cleaner operates the website as a third party facilitator for the Cleaning services in Australia and provides you with the platform to purchase the cleaning services.

8.2.   Wr-cleaner is not an agent or broker for you or the Business. You enter into any transaction with a Business entirely at your own risk.

8.3.   Wr-cleaner uses their best efforts to monitor the cleaning services offered by a Business. However, Wr-cleaner does not make any representation as to the safety, quality, condition or description of any products used or cleaning services provided by Business. Any issues regarding safety, quality, condition or description should be notified to Wr-cleaner, who will then pass the issue onto the Business designated to your Booking. You should refer to the terms and conditions of your cleaning agreement for further information.

8.4.    All bookings are subject to Business availability

9. Termination

9.1.   Wr-cleaner may at its discretion terminate your use of, or access to, the website at any time. If this happens we may notify you by email. If your use of the website is terminated:

                   (a)  you are no longer authorised to access the website or use any other Wr-cleaner services  with the email address you used to register with the Website or any other email address you possess;

                   (b)  you will continue to be subject to and bound by all restrictions imposed on you by the Terms; and

                   (c)  all licences granted by you and all disclaimers by Wr-cleaner  and limitations of Wr-cleaner’s liability set out in the terms or elsewhere on the website will survive termination.

9.2.    You may terminate this agreement by emailing at Support@wr-cleaner.com. Wr-cleaner will disable your user profile within 14 days of receipt of the email requesting termination of your user profile.

9.3.    Wr-cleaner reserves the right to deduct any outstanding fees and charges owing to Wr-cleaner and/or the Business on your user profile prior to disabling it.

10. Dispute Resolution Policy

10.1.    Wr-cleaner will use reasonable endeavours to mediate any dispute concerning the use of the website.

10.2.     Disputes in relation to the cleaning services carried out by a Business or any other issue will be referred, where appropriate, to external dispute resolution services or authorities.

11. Security of Payment

11.1.       We have taken all practical steps from both a technical and systems perspective to ensure that all of your information is well protected. A secure payment gateway is used to process all transactions and credit card details.

Wr-cleaner does not give any warranty or make any representation regarding the strength or effectiveness of the secure payment gateway and is not responsible for events arising from unauthorised access to your information.

12. Privacy

   12.1.    Wr-cleaner collects and stores the personal information you enter into the user profile. The personal information collected by Wr-cleaner will be maintained in accordance with our Privacy Policy available on the website.

   12.2.     You agree that Wr-cleaner will disclose your personal information, including your name, address and phone number to Business in order for the Business to carry out the cleaning services.

13. Intellectual Property

13.1.  The site content is protected by copyright and Wr-cleaner reserves all intellectual property rights which may subsist in the site content and/or the Website.

13.2.   By accepting the terms, you are granted a nonexclusive licence to:

                   (a)  view the website;

                   (b)  print pages from the website in its original form; and

                   (c)  download any material from the website for caching purposes only.

13.3.    You must not, without Wr-cleaner’s prior written consent which may be withheld at its absolute discretion:

                   (a)  copy, republish, reproduce, duplicate or extract site content;

                   (b)  redistribute, sell, rent or licence any site content; or

                   (c)  edit, modify or vary the site content.

14. Acceptable Use

14.1.   You must not use, or cause this website to be used, in any way which:

                   (a)  breaches any clause of the terms;

                   (b)  infringes Wr-cleaner’s or any third party’s Intellectual property rights;

                   (c)  is fraudulent, illegal or unlawful; or

                   (d)  causes impairment of the availability or accessibility of the website.

14.2    You must not use, or cause this website to be used, as a medium which stores, hosts, transmits sends or distributes any material which consists of:

                   (a)  spyware;

                   (b)  computer viruses;

                   (c)  Trojans;

                   (d)  worms;

                   (e)  keystroke loggers; or

                   (f)  any other malicious computer software.

15. Indemnity and Liability

15.1  General indemnity

            You agree to indemnify Wr-cleaner on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which Wr-cleaner may pay, suffer, incur or are liable for, in relation to any act you do or cause to be done, in breach of the terms.

15.2    General limitation of liability

            We will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents, use or reliance of site content or otherwise in connection with the website.

15.3    Cleaning services liability

            To the extent permitted by law, Wr-cleaner will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) the cleaning services.

15.4     Information accuracy

           You acknowledge and agree that some of the site content may be provided by way of blogs or comments made by other users of the website, and that Wr-cleaner does not accept any liability for the accuracy of such information or your reliance on the same. The site content is provided to you as general information only and is not intended to substitute or replace the advice of a duly qualified professional (where applicable).

15.5.   Acceptance

          By using this website, you agree and accept that the indemnity and limitations of liability provided in this clause 16 are reasonable.

16. Warranties and Representations

16.1.   The use of this website is at your own risk. The site content and everything from the website is provided to you on an “as is” and “as available” basis without warranty or condition of any kind.

16.2.    None of Wr-cleaner’s affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors make any express or implied representation or warranty about the site content or website.

17. General Provisions

17.1   Guarantee

       If you are not completely happy with your recent cleaning service, notification of such event must be reported to Wr-cleaner within 48 hours of service, by email or phone. Once we recieve the notification, we will send cleaner team to reclean the areas of concern reported free of charge. Recleans must happen within 7 days of last service. If you are still unsatisfied, we will refund  50 %  up to the entire service cost.

17.2  Cancellation fee

           For cancellations of cleaning services must be made 24 hours prior to the cleaning service scheduled date. If a cleaning is within the 24 hour period before the service is to be rendered, the customer may be charged up to 50% of the booking total, with a minimum cancellation fee of $ 40.

          Cleaning cancellations include dayof rescheduling of a cleaning already in our system. You will be charged a fee of $ 40 due to us blocking out a spot in our schedule for your cleaning.

          Recurring payments that fail may result in disruption of service or cancellation altogether without notice.

17.3    Breakage and Loss

          If there is a breakage or loss during your cleaning, notification of such an event must be made to Wr-cleaner within 48 hours of service, by email or phone. Once Wr-cleaner receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 30 days after the incident occurs.

17.4  Hoarding & Hazardous Condition

         If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $ 40 booking fee due to holding your space in our schedule.

 

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